TQM TOTAL QUALITY MANAGEMENT

Now all reliable and up-to-date companies hold kind a good managerial certificates such as ISO /BRC / IFS /FSSC  et cetera. Comparing the old days of 80’s this is important a big improvement. But mostly done to give assurance to the buyers. This is why it has been misguidingly named as "Quality Assurance". But its starting point is not giving only assurance for the product offered to public but to increase the performance of the production, reduce the complaints and eventually  much better management of the company.

But regretfully the existing staff is taking the audits such as passing an exam at the university SAT or TOEFL .Sugar the pill become their task. Re-painting everywhere, hiding the ugly things , issuing imaginary documents with beautiful signs and stamps. 

Consultants are just giving practical advises to get rid of non-conformances to the standards. 

Quality Managers and Auditors are wrist wrestling. Both are trying to show they knowledge the standards and their implementation in the industry.

Kaizen method is a good practice in fact but mostly disdained. Quality standards just showing you a path to pursue based on past performances of various procecutions in various companies. But must not be accepted like faith. 

Truths of today are changing within time. Hence the GOAL must not be forgetten while practicing the quality standards.

Companies are to make money. 

Hippocrat has said to the doctors "PRIMUM NON NOCERE"  which means first do not harm. 

For any action taken by quality managers must be questioning themselves :

"Does this new implementation is helping to improve the quality while making more money to the company or not ? Producing a marvelous quality product while ruining the company is not worthwhile. This will just help for a a soon lay offs.

Avram Aji
10.05.2018